Technical
Consultant
Objective:
Candidate will be expected to provide presales and technical support
to existing information management customers.
Key
activities – Roles and Responsibilities (not limited
to)
-
Organize, plan and deliver pro-active technical presentations, demo
and workshops for prospects, customers and key account teams
-
Provide expertise in ECM and Information Governance Solutions and
fully understand strategic, conceptual, consultative and solution
selling as related to the market space and to articulate those
accordingly
-
Respond to detailed RFI/RFPs and drive POC/Pilot executions
-
Participate in sales process and provide the proactive communication
to the sales team to promote, and sell Hyland’s
solution
-
Remain up to date with market direction by understanding business
drivers and evolving business demands and applying this knowledge to
build relevant OnBase solutions
-
Willing to travel from time to time - Africa as well as other
countries across the world
-
Presales and technical Support
-
Post sales Solution Documentation design
-
Systems Design and Engineering
-
Software Implementation and Support
-
Software Configuration and Customization
-
Software Analysis
- Assist
the business in compiling proposals for new systems and services
- Manage
calls in terms of escalated call times
- Communicate
internal and external call status
- Escalation
of any problems with data or delays in projects to relevant
management where necessary
- Ensuring
suitable communication/updates are being provided to internal and
external clients on the status of ongoing project work
- Conduct
research on technology, new technology, optimization and alternative
technology
Strengths
in the following areas:
-
Fluent in English
- Dynamic
and self-motivated
-
Experience of working at a Senior Level within large Enterprise
Accounts with good communication skills in
both
technical and business audiences.
-
Interpersonal Skills
-
Multitasking
-
Punctuality and Time management
-
Self-starter - Ability to work unsupervised and independently
-
Ability to work within a team
- A
commitment to quality and thorough approach to work
-
Flexible attitude, ability to perform under pressure
-
Proactive
-
Effective verbal and written communicator
-
System development methodologies
-
Understanding of Project Management methodologies
-
High level of responsibility
-
Look after company relationships
-
Excellent written and oral communications skills
Competencies:
Competency
in Microsoft Windows, UNIX/Linux (various flavours)
Knowledge
of distributed architectures and Web Application servers.
Knowledge
of Sequel DB’s.
Experience
in Java & Perl technologies a benefit but not a requirement.
Experience
in Document, Content and Records management.
General
knowledge about hardware and networks
Special
comments:
Seeking
a talented, aggressive, dynamic and highly motivated
Technical/Presales Consultant to join company.
Willing
to travel from time to time - Africa as well as other countries
across the world
To
be on call 24/7
