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Technical Consultant

Position Details

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Position Name:

Technical Consultant

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Job Type:



Market Related

Academic Qualification/s:


Industrial Qualification/s:

Linux Sequel DBs Java

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Job Description:

Technical Consultant

Objective: Candidate will be expected to provide presales and technical support to existing information management customers.

Key activities – Roles and Responsibilities (not limited to)

- Organize, plan and deliver pro-active technical presentations, demo and workshops for prospects, customers and key account teams

- Provide expertise in ECM and Information Governance Solutions and fully understand strategic, conceptual, consultative and solution selling as related to the market space and to articulate those accordingly

- Respond to detailed RFI/RFPs and drive POC/Pilot executions

- Participate in sales process and provide the proactive communication to the sales team to promote, and sell Hyland’s solution

- Remain up to date with market direction by understanding business drivers and evolving business demands and applying this knowledge to build relevant OnBase solutions

- Willing to travel from time to time - Africa as well as other countries across the world

- Presales and technical Support

- Post sales Solution Documentation design

- Systems Design and Engineering

- Software Implementation and Support

- Software Configuration and Customization

- Software Analysis

-Assist the business in compiling proposals for new systems and services

-Manage calls in terms of escalated call times

-Communicate internal and external call status

-Escalation of any problems with data or delays in projects to relevant management where necessary

-Ensuring suitable communication/updates are being provided to internal and external clients on the status of ongoing project work

-Conduct research on technology, new technology, optimization and alternative technology

Strengths in the following areas:

- Fluent in English

-Dynamic and self-motivated

- Experience of working at a Senior Level within large Enterprise Accounts with good communication skills in

both technical and business audiences.

- Interpersonal Skills

- Multitasking

- Punctuality and Time management

- Self-starter - Ability to work unsupervised and independently

- Ability to work within a team

- A commitment to quality and thorough approach to work

- Flexible attitude, ability to perform under pressure

- Proactive

- Effective verbal and written communicator

- System development methodologies

- Understanding of Project Management methodologies

- High level of responsibility

- Look after company relationships

- Excellent written and oral communications skills


Competency in Microsoft Windows, UNIX/Linux (various flavours)

Knowledge of distributed architectures and Web Application servers.

Knowledge of Sequel DB’s.

Experience in Java & Perl technologies a benefit but not a requirement.

Experience in Document, Content and Records management.

General knowledge about hardware and networks

Special comments:

Seeking a talented, aggressive, dynamic and highly motivated Technical/Presales Consultant to joincompany.

Willing to travel from time to time - Africa as well as other countries across the world

To be on call 24/7

Format: Skill Description (Rating 1-5,Experience in Months)
Rating: 1-Beginner, 2-Below Average, 3-Average, 4-Above Average, 5-Expert

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