Business Analyst / BPA (Logistics )

The BPM Senior Specialist will provide leadership to a small team to provide the following core services:

• Customer Implementation and Integration. Provide guidance about the capabilities and appropriate implementation of products and solutions.
• Business Process Management: Improve operational efficiencies and meet specific business objectives using information technology capabilities (in conjunction with the Software Development Team).

• Cooperate and coordinate with BPM colleagues worldwide to roll-out global projects / solutions.

Duties and Responsibilities:

• Customer Implementation. Work closely with Sales, Strategic Account Management (SAM) and Operations to on-board new customers. Assist with SOP creation.

• Customer Integration. Work closely with Software Development and System Integration team to analyse and specify client integration requirements, assist with testing and support.

• Maintain a thorough understanding of the supply chain processes and related product offerings to support Sales.

• Work closely with Product Specialists to understand the strengths and weaknesses of current products and solutions. Must have a thorough understanding of operational and financial systems.

• Liaise with Global BPM team and take responsibility for the roll-out of new solutions / initiatives and change management (including changes to internal SOPs)

• Identify workflow automation opportunities

• Business case development and requirements management for software solutions to advance the capabilities and efficiency of Sales, SAM, Ops, Finance and HR.

• Represent business in an Agile software development team. Create models to communicate business requirements, develop use and test cases, create end-user documentation, perform testing (including UAT), communicate release notes and facilitate change management.

Skills and Experience:

• Software development background highly desirable – ideally in a bespoke software development environment using Agile development processes.

• Strong business acumen and pragmatic approach to solve business problems.

• Keen interest in systems and software solutions.

• Excellent analytical skills.